When using a certificate to make a reservation, please
quote the gift certificate number on the front.
hrs notice is required for weekdays and 48 hrs. notice
for weekend appointments, services will be cancelled
at no charge. Less than this will result in 50% of the
service price charged or 50% redemption of gift certificate.
Failure to show will result in the entire package or
service being redeemed or charged.
Where exactly are you located?
We are located at #30-565 Bernard St, Towne Centre Mall
Is there parking available?
Yes, there is free parking for the spa visitors.
What should I bring with me when
I visit the Spa?
We encourage casual clothing. We have robes, slippers
and an array of personal amenities for your comfort
during each Spa visit. If you have received a gift certificate,
please bring that to the front reception desk upon arrival
to the Spa.
How much notice do you require
if I need to reschedule or cancel my appointment?
Treatment rooms and services you select are reserved
especially for you, please notify us 24 hrs. in advance
if you must cancel. ( 48 hrs. for packages.) All packages
and Spa days are to be reserved by credit card.
How far in advance should I book
my appointment to be sure I get the time & day I
We cannot guarantee a set time & day for you. Please
contact us at your earliest convenience to avoid disappointment.
How far in advance should I arrive
before my appointment?
You should arrive 10-15 mins. before any spa treatment.
What happens if I’m late
for my appointment?
Please understand that if you are late for your appointment
it will be necessary to shorten or reschedule your treatment
time so as not to delay service for the next client.
Do you have treatments available
We have equal treatments available for both men &
Can I substitute a treatment of
equal value for another treatment?
You may substitute a treatment of equal value for another
treatment pending schedule and availability.
What do I wear for my massage?
Our therapists have been trained to respect the ultimate
privacy of clients. During each treatment, the areas
of the body not involved are completely covered and
therapists leave the room to allow you to disrobe.
I’ll be visiting The Spa
with a friend, can we be together?
Absolutely, we have rooms to accommodate those that
would like to be together, we also will provide appetizers
and beverages for a small additional fee, depending
on treatments involved. Just explain what kind of occasion
it is and we can help you design an enjoyable time together.
If I would like to leave a gratuity
for my treatment person, how do I do so?
Gratuities can be directed to your treatment person
upon checking out at the reception desk. The amount
of the gratuity is at the customers discretion.