Gift Certificates: When using a certificate to make a reservation, please quote the gift certificate number on the front.

Cancellations: 24 hrs notice is required for weekdays and 48 hrs. notice for weekend appointments, services will be cancelled at no charge. Less than this will result in 50% of the service price charged or 50% redemption of gift certificate. Failure to show will result in the entire package or service being redeemed or charged.

Where exactly are you located?
We are located at 845 Lawrence Ave. Between Richter St. and Ethel St. in
the heritage area of downtown Kelowna, B.C.

Is there parking available?
Yes, there is ample parking on the street, in the driveway, or in back via the laneway.

What should I bring with me when I visit the Spa?
We encourage casual clothing. We have robes, slippers and an array of personal amenities for your comfort during each Spa visit. If you have received a gift certificate, please bring that to the front reception desk upon arrival to the Spa.

How much notice do you require if I need to reschedule or cancel my appointment?
Treatment rooms and services you select are reserved especially for you, please notify us 24 hrs. in advance if you must cancel. ( 48 hrs. for packages.) All packages and Spa days are to be reserved by credit card.

How far in advance should I book my appointment to be sure I get the time & day I want?
We cannot guarantee a set time & day for you. Please contact us at your earliest convenience to avoid disappointment.

How far in advance should I arrive before my appointment?
You should arrive 10-15 mins. before any spa treatment.

What happens if I’m late for my appointment?
Please understand that if you are late for your appointment it will be necessary to shorten or reschedule your treatment time so as not to delay service for the next client.

Do you have treatments available for men?
We have equal treatments available for both men & women.

Can I substitute a treatment of equal value for another treatment?
You may substitute a treatment of equal value for another treatment pending schedule and availability.

What do I wear for my massage?
Our therapists have been trained to respect the ultimate privacy of clients. During each treatment, the areas of the body not involved are completely covered and therapists leave the room to allow you to disrobe.

I’ll be visiting The Spa with a friend, can we be together?
Absolutely, we have rooms to accommodate those that would like to be together, we also will provide appetizers and beverages for a small additional fee, depending on treatments involved. Just explain what kind of occasion it is and we can help you design an enjoyable time together.

If I would like to leave a gratuity for my treatment person, how do I do so?
Gratuities can be directed to your treatment person upon checking out at the reception desk. The amount of the gratuity is at the customers discretion.